Frequently Asked Questions
Ensuring streetlights come on each night is very important to the safety of the community and can help reduce crime. Street light outages are most commonly reported in the fall months, as the days get shorter and customers can see that a light is out on their way home from work.
When a customer report is called in to First Energy the utility line crews and troubleshooters are responsible for making streetlight repairs as quickly as possible - typically within 3 days.
TO REPORT A STREET LIGHT OUTAGE
Call: 1-888-LIGHTSS (1-888-544-4877) and say "streetlight" after the greeting.
WHEN REPORTING AN OUTAGE, LET THEM KNOW:
- Your name and phone number (in case they need more information).
- Address where the streetlight is located (nearest house or business address and the nearest cross street).
- Number on the utility pole.
- What is wrong with the streetlight (damaged pole; broken light fixture; light is off at night, on during the day, or flickers).